Retell AI
VS Play AI

Data as of 03/2026

Choosing between a low code and no code AI call platform?

Choosing between a low-code and no-code AI call platform? Retell AI delivers smarter agents, enterprise-ready compliance, and transparent pay-as-you-go pricing—without the subscription limits and feature gaps that come with Play AI's tiered model.

Retell AI

4.9

Play AI

2.2

Overview

Why Businesses Are Switching to Retell

No-code tools make AI calling easy to start—long-term value comes from platforms that scale with your use case, not ones that hit compliance and capability limits.

Play AI

What it doesA no-code AI call platform supporting multiple LLMs, built for quick agent deployment via a drag-and-drop builder.

How it HelpsMakes it easy to launch voice agents without code—but lacks multilingual support, warm transfers, custom telephony, post-call analytics, and simulation testing.

When to UseFor teams that want a simple, code-free agent builder with a subscription model and don't require enterprise-grade compliance or advanced call handling.

Retell AI

What it doesA performance-driven voice AI platform designed for real business use—reliable, scalable, and fully secure.

How it HelpsAutomates thousands of calls daily with clarity, analytics, and the flexibility to integrate top LLMs like ChatGPT and Anthropic.

When to UseWhen accuracy, customer experience, and compliance matter to your bottom line.

Stats that Matter

The Retell AI Advantage

Retell AI is built for production, not just prototyping. Our infrastructure delivers measurable results for enterprise clients, with the reliability and scale your business depends on.

faster deployment for enterprise clients at SWTCH energy

improvement in agent satisfaction (internal surveys)

99.

99%

uptime across all plans

Features, Pricing and Compliance

Feature, Pricing & Compliance Breakdown

Play AI's subscription tiers create usage limits and leave gaps in enterprise features. Retell offers pay-as-you-go pricing, a broader feature set, and full HIPAA/GDPR compliance—without the caps.

Features	Retell AI 4.9	Play AI 2.2

Drag & Drop	Low/no code capabilities	No code capabilities
LLM Model & Intelligence	Always integrates the newest LLMs	Supported
Custom LLM Integration	Supported	Supported
Custom Telephony	Native SIP Trunking	Not Supported
Warm Transfer	Supported	Not Supported
Multilingual	30+ Languages Supported	Not Supported
Preset Functions	Supported	Supported
Branded Calls	Supported	Not Supported
Post-Call Analytics	Real-Time Insights	Not Supported
Simulation Testing	Real-Time Insights	Not Supported
Latency	Sub-second Latency	Sub-second Latency

Pricing	Retell AI 4.9	Play AI 2.2

Voice AI	$0.07/min	$0.18/minute
Phone Number	$2.00/month	Unknown
Batch Calls	Included at no extra cost	Supported
Speech-to-Text	Included at no extra cost	Not Supported

Enterprise-Grade	Retell AI 4.9	Play AI 2.2

Compliance	HIPAA, SOC2 Type 1 & 2, GDPR	SOC 2
Rate Limit	No rate limit	20-60 requests/min depending on API
Uptime to date	99.99%	Unknown
Onboarding	Ready to deploy with intuitive setup	Requires developer resources for advanced setup

Learn More

Discover More
Features

Explore how Retell AI can transform every part of your call operations. See the full range of capabilities designed for smarter automation, better efficiency, and enhanced customer experience.

View All Product Features