Get clear and actionable insights from every call
Leverage data with Post Call Analysis
Discover Feature
Automatically analyze conversations to uncover what’s working, fix what’s not, and make smarter decisions faster.
Overview
Calls end. Visibility shouldn’t.
Calls are full of valuable information, but most teams never turn it into something usable. Retell Post-Call Analysis helps you capture what happened, extract what matters, and send the results where your team works. That means faster follow-up, better visibility, and less manual review.
Boolean
Simple yes-or-no answers
Example: Was the issue resolved?
Example: Was the issue resolved?
Text
Detailed written outputs
Example: Summary, action items, key concerns
Example: Summary, action items, key concerns
Number
Quantitative values
Example: Satisfaction score, order amount, urgency
Example: Satisfaction score, order amount, urgency
Selector
Choose from predefined categories
Example: Issue type, call outcome, resolution status
Example: Issue type, call outcome, resolution status
Feature
Power your AI agent with Post-Call Analysis
Post-Call Analysis automatically analyzes customer conversations after they end, helping you derive structured, actionable insights from every call. Choose from built-in analysis types — Boolean, Text, Number, and Enum — or create custom categories to match your specific business needs. Results are available within seconds and accessible via dashboard, webhook, or API.
How It Works
Set up Post Call Analysis in a few steps
Open Post Call Analysis
Create an agent or choose an existing one, then go to the Post-Call Analysis tab.
60 minutes free trial
Choose what
to extract
to extract
Select the format that fits your use case and define what you want the AI to analyze.
60 minutes free trial
Use the results
View insights in the dashboard or send them through APIs and webhooks into your systems and workflows.
60 minutes free trial
Our numbers show that 45-50% of calls are completely resolved by Retell AI without ever touching a human. We haven't even fully expanded it to all our lines yet.
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“Our early adoption of Retell AI, combined with our ability to deeply customize it and build our own infrastructure around it, really gives us an edge in the industry.”
The cost of our customer support team was increasing 300 to 400 percent a year. By introducing Retell and building Lucas, we were able to reduce that burden by over 50 percent, drastically improve our SaaS margins, and still support our customers during high-growth and urgent situations.
- Hubspot
- Twillio
- Vonage
- Go High Level
- 8n8
- Hubspot
- Twillio
- Vonage
- Go High Level
- 8n8
- Hubspot
- Twillio
- Vonage
- Go High Level
- 8n8
- Hubspot
- Twillio
- Vonage
- Go High Level
- 8n8
- Hubspot
- Twillio
- Vonage
- Go High Level
- 8n8
- Hubspot
- Twillio
- Vonage
- Go High Level
- 8n8
- Hubspot
- Twillio
- Vonage
- Go High Level
- 8n8
- Hubspot
- Twillio
- Vonage
- Go High Level
- 8n8
